FAQs

  • Where do you ship to?

We currently only ship to European countries, but we will be expanding soon!

 

  • How much is shipping?

We have a flat rate of €8.50, to all European countries, no matter the size or weight of your package, via UPS.

 

  • How long before my order is dispatched?

 All orders are dispatched within 3-5 working days (not including the weekends)

 

  • I entered my shipping address incorrectly?!

Address mistakes are the responsibility of the customer. If you contact us with an address correction before the package has been shipped, we can change it. If the package has already been dispatched, then we cannot change the shipping address and we cannot be held liable for undelivered orders. Most parcels with incorrect address will be returned to us, and upon delivery the parcel can be dispatched again with a fee, or a refund can be issued for the items.

 

  • Do you accept returns?

We only accept returns on specific items (you can know this in the product description of each product). Products will be inspected upon return, and if they are in a resellable condition, then a refund will be issued. Return postage is not free.

 

  • What can I add to the lip gloss base?

You can add any pigment you like, as long as it's cosmetic safe. A general rule of thumb for liquid additions (dyes and preservative) is that is should be oil soluble

 

  • What oils can I add to the lip gloss base?

Any oil can be added - coconut, olive, sunflower, almond, etc

 

  • How can I fill lip gloss tubes?

We suggest using large syringes (~60ml) and applying piping at the end.

 

  • What's your social media?

@thecandorlab